***REFUNDS WILL NOT BE ISSUED FOR SHIPPING COSTS***
Returns must be postmarked within 14 days of the product's delivery date.
If a customer wishes to return an item, items must not be worn, altered, or damaged. Purchases made on the online store can only be returned by shipping to Shop Factory Kahne Returns will not be accepted in person or at-track merchandise trailers. Please note, Shop Factory Kahne reserves the right to refuse returns that do not meet the qualifications previously listed.
Additionally, Shop Factory Kahne reserves the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Under management’s discretion, such sales that are suspected to be a reseller are FINAL and no returns will be granted.
Customers are responsible for the shipping costs incurred by the return; Shop Factory Kahne will not provide a pre-paid shipping label.
A refund will not be issued until Shop Factory Kahne receives and verifies the item's original order number. Furthermore, Shop Factory Kahne will only refund the cost of the garments, original shipping costs are not included.
Customers are responsible for making a replacement order. Shop Factory Kahne will not cover shipping costs of the new order or deduct the price of the replacement item(s). To reiterate, refunds will only apply to the original order.
RETURN STEPS –
- Customers can create a replacement order at shop-factory-kahne.myshopify.com (this will ensure the quickest time to replace your items).
- Please include your Name, Order Number, and the reason for your return inside the package.
- Return to: Kahne Screen Print, Attn: Returned Goods at 265 Cayuga Drive Mooresville, NC 28117
- Upon receiving the returned item(s), a refund will be issued to the original form of payment.
- If there are any other issues, please email firstname.lastname@example.org with your questions and concerns. Our customer support team will be in touch as soon as possible with a resolution.
DAMAGED / DEFECTIVE / OTHER ISSUES –
If your items are damaged, defective, or do not match your order, email email@example.com
Include your Name, Order Number, and the issue with your order (if applicable, send us a picture). Our customer support team will be in touch as soon as possible with a resolution.
EXCHANGE POLICY –
We’re sorry, no exchanges are being accepted at this time.